Returns & Refunds

We want shopping with Somara Crafted to feel safe and straightforward. Always contact us before sending an item back so we can guide you through the correct next step.

Changed your mind?

Contact us within 14 days of receiving your order. Items must be unused and in substantially unchanged condition. Because our products are made to order, eligibility can depend on the product and destination.

Damaged or incorrect item

Contact us as soon as possible with your order number and clear photos. We will review the issue and help with a replacement, refund or another suitable solution.

How to contact us

Email somaracrafted@hotmail.com. Please do not send anything back before receiving instructions.

Refund timing

Approved refunds are returned to the original payment method. Your bank or payment provider may need additional processing time.